At our Urology Clinic, we strive to provide the highest quality of care and service to all our patients. We value your satisfaction and aim to ensure that you have a positive experience with us. This Refund Policy outlines our guidelines regarding refunds for services provided by our clinic.
1. Eligibility for Refunds
Refunds may be eligible in the following situations:
- Cancelled Appointments: If you need to cancel your appointment, please notify us at least 24 hours in advance. Refunds for cancelled appointments will be considered on a case-by-case basis.
- Payment Errors: In the event of a billing error or accidental overpayment, please contact our billing department for a resolution.
2. Non-Refundable Services
The following services are non-refundable:
- Completed Consultations: Once a consultation with one of our urologists has been provided, it is considered a completed service and is not eligible for a refund.
- Diagnostic Tests: Diagnostic tests, such as laboratory tests, imaging studies, or biopsies, are essential for diagnosing and treating medical conditions and are non-refundable.
- Prescription Medications: Prescription medications dispensed from our clinic are non-refundable due to safety and regulatory considerations.
3. Refund Processing
For eligible refund requests, the following process applies:
- Refund Request: To request a refund, please contact our clinic’s customer service or billing department.
- Review and Approval: Each refund request will be reviewed by our team to determine eligibility. We strive to process refund requests promptly.
- Payment Method: Refunds will be issued using the same payment method used for the original transaction, unless otherwise agreed upon by both parties.
4. Contact Us
If you have any questions or concerns about our Refund Policy or would like to initiate a refund request, please don’t hesitate to contact our customer service or billing department. We are here to assist you and ensure that you have a satisfactory experience with our clinic.
Disclaimer: This Refund Policy is subject to change without prior notice. Please check our website or contact us directly for the most up-to-date information regarding our refund guidelines.